- Complying with the national & international standards that govern the sector and the legislation on quality, occupational health and safety and the environment.
- Fully comprehending, meeting and responding to the necessities & expectations of customers.
- Ensuring the timely delivery of products as undertaken during the sales process.
- While not conceding on quality, to identify being always open to novelties, continuous betterment and producing the best at each point as our fundamental philosophy.
- To ensure employee satisfaction in all departments of the company.
- To ensure the prevention of environmental pollution and the betterment of our environmental performance during all our production & servicing stages.
- Listening to our customers and the employees associated with the Alpil brand and revising our processes that are bothersome for our customers.
- We guarantee the quality of services we provide, assess the complaints & requests of our customers in a fair & objective manner and undertake the associated responsibility.
- We descend to the root causes of complaints & recommendations and implement permanent improvements on our systems and processes.
- While in accordance with the legislation and arrangements, using our experience, using all resources we have in our customer-focused service and the feedbacks we receive from our customers in order to turn them into “customer satisfaction”.
